See signed-in devices on your account and sign them out safely
For customers who want to check where their account is signed in and remove old or suspicious sessions. You will learn the usual dashboard path to find active devices, sign out one device or all devices, and confirm the sessions are gone.
TL;DR — If you think your account is signed in on an old phone, shared computer, or unknown device, open your account security settings and look for a section named Devices, Sessions, or Where you're signed in. The fastest safe fix is usually Sign out of all other sessions, then sign back in only on the devices you still use and change your password if you do not recognize a session. Reading time: ~5 min
Goal
When you finish, you will be able to see the devices or sessions currently signed in to your account, identify the ones you do not want, and sign them out so they no longer have access.
Prerequisites
- Your account email address or username
- Your account password
- Access to your usual sign-in method, including two-factor authentication (2FA, an extra login code) if your account uses it
- A web browser on a device where you are already signed in, or where you can sign in now
- If available, your provider's account dashboard or profile settings page
- If you suspect unauthorized access, have a new password ready before you start
Steps
Step 1: Sign in to your account dashboard
Open your provider's website or app, then go to the account area. The most common menu path is:
Profile picture or name → Account → Security
If you do not see Security, also check:
Profile picture or name → Settings → Security
What you should see: a page with account security options such as password, two-factor authentication, devices, or sessions.
Step 2: Open the signed-in devices or sessions page
Look for one of these exact labels in the security area:
Devices
Sessions
Active sessions
Where you're signed in
Login activity
Common menu paths are:
Account → Security → Devices
or
Account → Security → Sessions
What you should see: a list of current or recent sign-ins, often showing device type, browser, location, IP address (internet address), or last active time.
Step 3: Review the list and identify devices you recognize
Compare each listed session with the devices you actually use. Typical entries may look like this:
Current session — Windows — Chrome — Last active just now
Jane's iPhone — iOS app — Last active 2 hours ago
macOS — Safari — New York, US — Last active yesterday
Use these checks:
Keep: your current phone, laptop, or tablet
Remove: old phones, shared computers, devices you sold, sessions in places you were not
What you should see: at least one entry marked as your current session, plus any other active sessions.
Step 4: Sign out a single device you do not want
For a device you want to remove, use the action menu next to that session. The most common path is:
Devices or Sessions list → [device row] → Sign out
Sometimes the button is under a 3-dot menu:
Devices or Sessions list → [device row] → ⋯ → Sign out
What you should see: the selected device disappears from the list, or its status changes to signed out.
Step 5: Sign out of all other devices if you are unsure
If you do not recognize one or more sessions, use the global sign-out option.
⚠️ This signs you out on your other phones, tablets, browsers, and apps. You will need to sign back in on the devices you still use.
Look for one of these buttons:
Sign out of all other sessions
Sign out everywhere else
Log out all devices
Revoke all sessions
The usual menu path is:
Account → Security → Devices or Sessions → Sign out of all other sessions
What you should see: all sessions except the one you are using now are removed from the list.
Step 6: Change your password if you saw an unknown device
If you removed a session you do not recognize, change your password immediately after signing it out. The common menu path is:
Account → Security → Password → Change password
Enter these values:
Current password: [your current password]
New password: [a new unique password you have not used here before]
Confirm new password: [the same new password]
If the page offers this checkbox, turn it on:
Sign out of other sessions after password change
What you should see: a confirmation message such as Password changed or Your password has been updated.
Step 7: Turn on 2FA if it is available
If your provider offers 2FA, enable it now so a password alone is not enough to sign in. The common menu path is:
Account → Security → Two-factor authentication → Enable
Typical options are:
Authenticator app
SMS code
Security key
Choose the option your provider supports and complete the prompts exactly as shown on screen.
What you should see: a status like 2FA enabled or Two-factor authentication is on.
Verify it works
Use these checks to confirm the result end to end:
- Go back to the sessions page:
Account → Security → Devices or Sessions
Expected result: only your current device appears, or only the devices you intentionally kept appear.
- If you signed out a specific phone, browser, or tablet, open the app or website on that device.
Expected result: it asks you to sign in again instead of opening your account.
- If you changed your password, try one old saved sign-in in another browser or app.
Expected result: the old password no longer works.
- If you enabled 2FA, sign out and sign back in once on a trusted device.
Expected result: after entering your password, you are prompted for the second factor.
View as text
[You] ---- 1. open Security ----> [Account Settings] [Account Settings] ---- 2. view Devices/Sessions ----> [Session List] [Session List] ---- 3. sign out device(s) ----> [Revoked Sessions] [Revoked Sessions] ---- 4. recheck list ----> [Only expected devices]
Common pitfalls
You are looking in Profile settings, not Security
Mistake: opening general profile pages and not the security area.
Symptom: you can edit your name or email, but there is no device list.
Fix: go to:
Profile picture or name → Account → Security
You sign out the current device by accident
Mistake: choosing Sign out all devices instead of Sign out all other sessions.
Symptom: the page immediately logs you out on the device you are using now.
Fix: sign back in, then use the button labeled exactly:
Sign out of all other sessions
An old session still appears for a minute or two
Mistake: assuming the sign-out failed because the list did not refresh yet.
Symptom: the removed device still shows briefly in the sessions list.
Fix: refresh the page once after 30-60 seconds, then check again.
A browser session name is vague or unfamiliar
Mistake: treating every unknown browser label as an attack.
Symptom: entries like Chrome on Windows or Safari on iPhone do not clearly identify whose device it is.
Fix: compare the last active time and location first; if still unsure, use:
Sign out of all other sessions
then change your password.
The app stays open after you revoked the session
Mistake: expecting the app to close instantly on every platform.
Symptom: the app still shows old screens until it refreshes.
Fix: fully close and reopen the app; it should then ask for sign-in again.
You changed the password but did not enable 2FA
Mistake: stopping after the password change when the account supports stronger protection.
Symptom: the account is safer than before, but still depends on password-only sign-in.
Fix: go to:
Account → Security → Two-factor authentication → Enable
This article was written by an AI system and published pending human review. Verify anything you intend to act on.
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