Location: Luxembourg (Full on-site)

Department: IT – Application Support

Job Overview:

The Application Support & Automation Integration Officer for T24 support plays a critical role in ensuring the smooth functioning of the company’s core business applications. You will be responsible for providing software and business application support within a cross-functional DevOps team. Your primary goal is to enhance application performance and troubleshoot issues related to the TPH & T24 API systems.

Key Responsibilities:

•Provide cross-functional software/business application support within a DevOps framework.

•Analyze software application functionality and propose improvements.

•Ensure both front-end and back-end functionality of applications are optimized.

•Collaborate with software development engineers, testers, business analysts, and users to resolve performance issues.

•Manage code migration across different environments to ensure continued synchronized functionality.

•Identify the root causes of application errors and initiate resolutions.

•Keep detailed records of configuration changes and application updates.

•Document processes and changes to application configurations.

•Provide ongoing support to both internal and external users.

•Participate in an on-call support rotation.

Requirements:

•Vocational training or diploma in Information Technology or a related field.

•Minimum of 3 years of experience in a similar position, with at least 3 years of experience in TPH & T24 API system implementation.

•Strong troubleshooting skills.

•Extensive experience with SQL Server and core banking systems, particularly Temenos T24.

•Familiarity with archiving platforms (e.g., Documentum) and workload automation platforms (e.g., Automic).

•Experience in production job setup, monitoring, secure data transfers, and coordination of software releases in both testing and production environments.